Examining Corporate Citizenship: How Ride-sharing Companies Respond to COVID-19? What They Promise – and How It Turns Out

G&A Institute Team Note
We continue to bring you news of private (corporate and business), public and social sector developments as organizations in the three societal sectors adjust to the emergency.  This is post #12 in the series, “Excellence in Corporate Citizenship on Display in the Coronavirus Crisis” – April 6 2020    #WeRise2FightCOVID-19   “Corporate Purpose – Virus Crisis”

By Yuyou Chen – Sustainability Reporting Analyst Intern at G&A Institute

Just four months after surfacing in Wuhan, China, the Coronavirus has been spread all over the world and affected about 1.3 million people in total to date.

Up until April 6, 2020, the Centers of Disease Control and Prevention (CDC) has reported 330,8919 COVID-19 cases and 8,910 deaths in the United States. CDC has recommended statewide citizens to practice social distancing and working from home.

With less on-site working, there is a sharp decline in the usual daily commuter activity. According to the Cities Commuter Activities report by Visual Capitalist, Los Angeles and New York experienced 95% and 97% reduction respectively in commuter activity respectively over the past three months.

The same thing is happening to the driver’s side. Ride-sharing companies face challenges in keeping their drivers at work.

Uber and Lyft in the Crisis

While some Uber and Lyft drivers who work on a part-time basis refuse to take any orders due to infection concerns, other full-time drivers may still stay on the frontlines to serve travelers for basic needs – or, they will face unemployment.

Ride-sharing, featured with convenient apps and affordable prices, has become a popular mode of commuting among people nowadays. With algorithms matching passengers to nearby drivers, the businesses are operated based on sufficient numbers and balance between commuters and drivers.

Uber and Lyft are two leading North America-based ride-sharing companies, both of which are headquartered in San Francisco, California.

For the past month, ride-sharing companies experienced a slight turndown in the stock market: For Lyft, share prices are down 2.00% (Nasdaq: LYFT); for Uber, down 3.63% (NYSE:UBER).

While each company declares that it puts well-being and safety of employees and customers as priority during the COVID-19 crisis, they set out somewhat differentiated business and risk management strategies.

Similarity: both companies state they enforce cleaning practices among their drivers and partially suspend their operations in some cases.

Looking at Uber

Uber says on their official website that they will temporarily suspend the accounts of riders or drivers who “confirmed to have contracted or been exposed to COVID‑19”.

Uber provides drivers with disinfectants to keep their cars clean for free, with manufacturers and distributors keeping enough cleaning supply. In particular, the surfaces being touched most often should be wiped.

In addition, Uber enforces “no contact” policy in their sub-brand – UberEats – specializing in local food delivery.

With the social distancing order from California Governor Gavin Newsom, the state’s residents are encouraged to work at home.

UberEats expects an increase in demand for food delivery given the less commuting population. To support local restaurant businesses, UberEats waived the delivery fee for more than 100,000 restaurants in North America.

For safety concerns, they allow customers to ask for leaving food at the door by leaving a note in the app. Food delivery companies like Doordash and Grubhub undertake similar policies. UberEats also provides free meals to health care workers, according to JUMP website.

Looking at Lyft

Similar to Uber, Lyft also says in their official website that they will distribute hand sanitizers and other cleaning supplies to their drivers.

Further, to comply with California state order of social distancing, Lyft paused shared riding in all metropolitan markets, including San Francisco and Los Angeles. They also enforce cleaning activities in their bikes and scooters.

Lyft has established the COVID-19 fund to help drivers who are diagnosed with the Coronavirus disease survive the individual quarantine. (Uber also builds an employee relief fund for impacted restaurant workers.)

However, it turns out that Uber and Lyft are unable to guarantee their sick leave compensation at this moment, according to CNET reporting.

What Is Happening With the Local Drivers?

CNET recently spoke with three Uber drivers and one Lyft driver — all from San Francisco — who exhibited COVID-19 or other disease symptoms and had asked for paid leave. All of them said their companies need an extended period of time to review and process requests for sick leave.

Similar situations are reported to be happening in New York, Illinois and Washington State.

According to The Washington Post, such delay in unemployment aid issuance resides in the fact that “gig” workers are categorized as independent contractors.

In contrast to full-time laborers, they are not eligible for unemployment benefits such as paid leave and health insurance under the current U.S labor system. Without guaranteed labor protection, the Coronavirus has been posing a threat to their economic survival.

While the U.S. Congress and local government officials seem to be progressing to list self-employed labors to be protected under the Coronavirus Aid, Relief, an Economic Securities (CARES) Act, the realization of unemployment benefit issuance still depends on the corporate themselves.

The Coronavirus infections are increasing at this moment, and the spread across the United States is projected to slow down no earlier than the next two months. It will certainly further affect the economy of the ride-sharing companies financially.

While struggling to maintain financial stability, the ride-sharing companies still need to spend time prioritizing drivers and customers’ interests and concerns in facing up the unprecedented challenge.

In the midst of bad news, a glimmer of good news: The Coronavirus is stressful to all of us, of course, but viewing it from an environmental perspective, the nation’s overall GHG emission would be reduced due to such a large decline in commuting all over the United States.

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About the Author
Yuyou Chen works as a Sustainability Reporting Analyst Intern at G&A Institute. She is currently a senior working towards a B.S in Environmental Science and Management and a B.A in Economics at the University of California, Davis. She is interested in ESG investing, Sustainability Reporting, and Urban Mobility. She had previous internship experience in a British environmental consulting firm where she engaged on research and analysis of an eco-labeling project for a China paper making company.

Excellence in Corporate Citizenship on Display in the Coronavirus Crisis – #4

by Hank Boerner – Chair & Chief Strategist – G&A Institute and the G&A team — continuing a new conversation about the corporate and investor response the coronavirus crisis…continuing the second week of the conversation… Post #4 – Late Evening,  March 23 … second of the day

 

 

 

Introduction
These are the times when actions and reactions to crisis helps to define the character of the corporation and shape the public profiles of each of the corporate citizens. For companies, these are not easy times.

Many important decisions are to be made, many priorities set in an environment of unknown unknowns — there are many stakeholders with needs to be taken care of.

The good news: Corporations are not waiting to be part of the solution – decisions are being made quickly and action is being taken to protect the enterprise. This is no easy task while protecting the corporate brand, the reputation for being a good corporate citizen, watching out for the investor base and the employee base — and all stakeholders.

What are companies doing? How will the decisions made at the top in turn affect the company’s employees, customers, hometowns, suppliers, other stakeholders?    Stay tuned.

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Getting Pharmaceuticals to Those in Need

The giant global pharma company Novartis commits to donate up to 130 million doses by end of May of generic hydroxychloroquine (a compound) – this and chloroquine are being evaluated to treat COVID-19. In New York State, tomorrow trials will begin for the use of the two drugs.

Novartis Sandoz division is pursuing regulatory approvals and once that is in hand the managers will work with stakeholders to figure out how to get the drugs to patients. (Novartis has registration for hydroxychloroquine in the USA.)

This is part of the Novartis COVID-19 Response Fund (US$20 million) effort for drug discovery, development, collaboration and price stability. Novartis will work with other companies to support global supply.

The Novartis enterprise resulted from the merger of Sandoz and Ciba-Geigy.

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Bayer AG (Germany) is partnering with the federal government to get several millions of anti-malaria drugs – millions of tables of chloroquine (on label: Resochin® – made of chloroquine phosphate) to the U.S. – the other half of the experimental treatment. President Donald Trump called on regulatore to agree on an emergency-use authorization.

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Funding — Cash Really Helps to Bring Aid to the Nation

Morgan Stanley committing $10 million in cash to support children’s wellbeing and capacity-building for first responders. The first distribution is for Feeding America, the CDC Foundation and the World Health Organization’s COVID-19 Solidarity Health Fund.

The CDC Foundation will use the fund to support local and state health departments, the global response, logistics, communications, data management, PPEs, and supplies. These funds are in addition to $500,000 in employee matching to charities supporting the initial outbreak in Wuhan, China.

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Keeping the Power on and Communities’ Needs Met

Alliant Energy, the utility serving Iowa and Wisconsin in the Heartland, donated $100,000 to COVID-19 relief efforts through its foundation arm. CEO John Larsen said the firm worked with non-profit partners to identify local needs – and cash was at the top of the list.

Contributions are headed to non-profits in the two states – to six food banks to be divided between Iowa and Wisconsin (for food boxes, mobile drive-through pantry support, gaps in school lunch programs. And the American Red Cross chapters in each state will receive funds. When the employees and retirees donate to local relief efforts, the Alliant Energy Foundation will match gifts up to $3,500 this year.

The company activated its comprehensive pandemic emergency plan and instituted safety work practices to protect employees. And yes, “Powering What’s Next” is the title of the 2019 Corporate Responsibility Report – you can see it here: https://sustainability.alliantenergy.com/

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Driving Folks Around in a Lyft During the Crisis

The drive-sharing service Lyft’s co-founders (John and Logan) sent customers an email. “All of us feel the weight of our responsibility to the community right now.” To drivers (who need the cash) and to customers, to be their critical lifeline, especially those in need.

And so to support drivers and maximize community impact:

  • Supporting delivery of medical supplies and providing access to necessary transport, especially for low-income individuals.
  • Activating LyftUp to donate tens of thousands of dollars to families and children, low-income seniors, doctors and nurses.
  • Teaming with United Way, World Central Kitchen and Team Rubicon.
  • Riders and drivers encouraged to stay home if they are sick – and work with medical professionals to discuss transportation options.

Coming all together to help:

Governments, not-for-profits, healthcare entities are asked to get in touch with Lyft to discuss how the company can help – form to reply is here. 

Foundations and philanthropic organizations looking to help can connect via email: LyftUpCovid19Funding@lyft.com.

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The Buzz is All About E-Learning – What Do People Need?

In Houston, Texas, school children are at home (and so are their teachers), and “e-learning” or tele-learning is the alternative method of keeping the school year going. Harris County Sheriff’s Office and CITGO Petroleum Corporation are donating 150 tablets (Kindles) to the Houston and Alief Independent School Districts to support low-income students’ e-learning needs during the crisis.

CITGO has had a six-year partnership with the sheriff’s office in offering the “Kindling Young Minds Program” to provide Kindle Fire tables to Houston-area students with perfect or much-improved attendance records – that program is modified now to meet crisis conditions.

The tablets were in student’s hands by March 19th. (More than 600 tablets are now in use.) As they say, life hands you a lemon – go make buckets of lemonade!)

CITGO operates three refineries in Texas, Louisiana and Illinois; wholly or jointly owns 48 terminals, 9 pipelines and other businesses and is #5 refiner in the U.S. The familiar brand is in 30 states. Old timers remember the original brand – Cities Service.

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Along these lines, Discovery Education is helping homebound students (and parents & guardians) by launching “Daily DE” – digital curriculum resources, engaging content and professional learning for K-12 classroom. This is a suite of free activities and resources for students and their families.

There are partners in the offering: Afterschool Alliance, American Heart Association, the NFL, US Shoah Foundation, Tiger Woods Foundation, Siemens, 3M, TCS, and others. You can find out more at: https://www.discoveryeducation.com/

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Putting Food on the Table — Addressing the Anxieties of Families

Families and individuals are in need of food during the crisis and Albertsons Companies and Albertsons Foundation pledge funds and launch a major fundraising drive to “fight hunger” during the crisis.

This is a call to action; CEO Vivek Sankaran explains that Albertsons Companies are on the front line of hunger relief and calls on communities to assist. The “Nourishing Neighbors” program (especially focused on breakfast for kids) needs help to feed families now.

Contributions are solicited for food banks, emergency meal distribution at schools, senior center meals, and family access to federal food programs.

There’s information at: AlbertsonsCompaniesFoundation.org.

Hey shoppers – you, too, can chip in at branded retail outlets as they stock up for their own families – look for information at Albertsons, Safeway, Vons, Jewel-Osco, Shaw’s, Star Market, Tom Thumb, Randal’s, ACME, and other of the company’s retail food outlets.

Internally, Albertsons employees are helping each other with donations to the “We Care Fund”, part of the foundation activiti4es.

In 2019, Albertsons Companies and the foundation donated $225 million in food and financial support to communities, for education, hunger relief, cancer research and treatment, veterans outreach, and for people with disabilities. To that list the company and foundation added COVID-19 relief.

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Getting Money and Help to the People Who Need it

Fifth Third Bank Bancorp (Cincinnati) and the Fifth Third Foundation and the Fifth Third Chicagoland Foundation will direct $8.75 million in funds to support community members.

“Recovery and Resilience Funds” will direct funds through “Strengthening Our Communities” grants of the foundation to support small businesses, affordable housing and homeownership, and economic development. Relief funds are directed for COVID-19 response in areas served by Fifth Third Bank.

The institution is also offering a vehicle payment waiver program; consumer credit card payment waiver; mortgage and home equity program for late payments (with no late fees); small business payment waiver (up to six months for loans); suspension of vehicle repossession actions; suspension of foreclosures. Many of these are for at least 60 and 90 days duration.

Banking units serve Ohio, Kentucky, Indiana, Michigan, Illinois, Florida, Tennessee, W Virginia, Georgia, and North Carolina. The federal bank had $169 billion in assets and 1149 full service banking centers. Money management: Fifth Third is among the largest institutions in the Midwest with $413 billion in assets under care.

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And More Funds for Small Businesses

Facebook launched a $100 million grant program for small businesses that are being impacted by the pandemic – most of the disbursements will be in cash payments, with some credits for business services.

“We’ve listened to small businesses to understand how best we can help them,” explains Facebook COO Sheryl Sandberg. Being helped: 30,000 small business enterprises in 30+ nations where Facebook employees live and work.

Facebook’s estimate is that as many as 140 million businesses use the apps each month to help in management and market of the firm as some 200 million people visit an Instagram Business Profile every day.

According to Forbes writer Maneet Ahuja, such firms as Unashamed Imaging (principal, Anesha Collins), a Florida-based wedding photographers is using Facebook Live and IGTV to keep in touch clients; Heavenly Soap (principal Patti Gibbons) pushes ahead using Facebook. These are the types of firms considered for the program.

Last week Facebook launched Business Hub, with resources for small businesses. Info: https://www.facebook.com/business/boost/resource?ref=alias

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Close to home for some of us on the G&A Institute team who live in suburban Nassau or Suffolk counties, PSEG Long Island and the PSEG Foundation are lending support to the leading food bank in the area – Island Harvest.

The company and its foundation are supporting the Island Harvest Food Bank with a grant of $45,000 to address rising food insecurity – including helping local children without access to school food programs because their schools are closed.

Island Harvest relies on donations of surplus food by commercial establishments, wholesalers, supermarkets, individuals. Each day, surplus bread and other commodities have been donated by local Panera Bread markets, for example.

The electric utility’s regional territory includes the populous Nassau and Suffolk counties (almost 3.5 million population. CEO Daniel Eichorn points out that many of the company’s employees volunteer to help Island Harvest each year and the funds will help as part of the ongoing partnership with the food pantry.

PSEG Long Island is a subsidiary of the New Jersey-based Public Service Enterprise Group Inc, a diversified energy company.

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G&A Institute team note: We continue to bring you news of private (corporate and business), public and social sector developments as organizations in the three societal sectors adjust to the emergency.

The new items will be posted at the top of the blog post and the items today will move down the queue.

We created the tag “Corporate Purpose – Virus Crisis” for this continuing series – and the hashtag #WeRise2FightCOVID-19 for our Twitter posts.  Join the conversation and contribute your views and news — email info@ga-institute.com