Technology: Providing Vital Components Influencing the Fight Against COVID-19

G&A Institute Team Note
We continue to bring you news of private (corporate and business), public and social sector developments as organizations in the three societal sectors adjust to the emergency. This is post #17 in the series, “Excellence in Corporate Citizenship on Display in the Coronavirus Crisis” –

16 April 2020   #WeRise2FightCOVID-19   “Corporate Purpose – Virus Crisis”

By Lama Alaraj – Sustainability Reporting Analyst-Intern at G&A Institute

As the tasks of our everyday world are put on hold, all around the world we are playing the waiting game, hoping for an end to this madness.

While at home, waiting for the world to be “normal” again, often our only source of communication with the outside is through our tech devices.

Without most people doing much to get ready for the unanticipated spread of the virus, technology for connecting with one another and the outside world was widely-available and already serving as our first source of comfort…and tech connectivity remains so during this crisis.

Where we stand today: Many sectors in our economies are muted and our reliance as a global society leaning on the digital world greater than ever.

What about after the crisis ebbs and then eventually passes? This is a survey of what is happening in the virus crisis and how tech companies are lending their support. And what developments during the crisis might be breakthroughs for future use.  Here is a round-up of what tech companies are doing in the virus crisis.

#  #  #

Blue Dot
From the beginning of the crisis, this Canadian tech startup had caught on to the danger posed by virus even before the WHO released an official statement. Blue Dot used a cloud-based GIS platform that works to detect infectious disease outbreaks around the world. This sophisticated technology also uses AI to send alerts about diseases tailored to the affected region (source: Bluedot, 2020).

The power of knowledge enabled by these approaches to use of advanced technology is unrivaled. Artificial intelligence (AI) has the capability of harnessing a previously unthinkable amount of data to sift through, then applying results to an algorithm and calculating vital information that influences our responses (Source: Bowles, 2020).

Technology tools were not only able to detect the first few cases of COVID-19, but through this innovative software development, Blue Dot was able to predict the region the disease was going to spread to from the initial location at Wuhan.

The CBS Network program “60 Minutes” had a good look at the technology and approach behind the success of the Blue Dot detection capabilities.  The program:  ‘The Computer Algorithm That Was Among the First to Detect the Coronavirus Outbreak”.

Subtext:   On New Year’s Eve, a small company in Canada was among the first to raise the alarm about an infectious disease outbreak. Its computer algorithm calculated where the virus might spread next. The technology could change the way we fight another contagion.

You can see the segment here: https://www.cbsnews.com/news/coronavirus-outbreak-computer-algorithm-artificial-intelligence/

We are seeing the global tech giants partnering with the American government to fight against the pandemic. Supercomputers and Artificial Intelligence are the key components in the battle.

#  #  #

The IBM supercomputer (Watson) is built to analyze standard mathematical problems utilizing AI to generate algorithms based on various models.

In Oak Ridge National Laboratory, the IBM technology was used to look at 8000 different drug compounds – quickly narrowed down to 77 that are believed to be possible components of a future vaccine (Gil, 2020).

This supercomputing / processing power has helped in the current crisis by being able to conduct rapid research that otherwise would have taken years.

Although technology has not yet found a solution for our current dilemma, the foundations and resources these companies are providing are based on valuable insights — giving us relief from trying to understand this disease completely in the blind.

The relationship between health and technology — which has been going on for years —  is now leading the fight in the combat zone.  And there are many promising opportunities for society in the post-crisis, thanks to tech advances.

# # #

Microsoft – another global tech giant — has introduced a Healthcare chatbot. The bot uses machine learning to quickly assess COVID-19 symptoms and provide a resolution of whether you should stay home or seek medical help. The US Centre for Disease Control and Prevention (CDC) is currently using this innovation.

#  #  #

A statement from Alphabet’s Google Inc, and Apple Inc was released recently in regards to the latest development against the fight. The tech giants are now going to utilize AI through our smartphones in order to be able to track the movement of COVID-19.

The end result is that our smartphones will actually start sending us warnings when we have come into contact with a person who has tested positive with the deadly virus.

#  #  #

Although this is an incredibly sophisticated innovation that can help us flatten the curve, where do we draw the line when it comes to AI and our morals and ethics?  And personal privacy?

There have been a lot of positive changes coming out from this sector that will aid the world’s health professionals with resources to speed up the process in finding a cure.

However, the concept of utilizing surveillance and accessing our private medical records is an area of concern for many. This exact turn in events is what makes humankind fear the coming of AI.

While economies around the world are experiencing a global shutdown and many are suffering due to this, some tech companies have actually experienced new growth.

#  #  #

Zoom, a video conferencing application, actually experienced a dramatic surge in the amount of users (10X user growth just in days!).

Many people in all walks of life had to adapt quickly to the new norm and Zoom presented its platform as the easy, available answer to be able to connect multiple users at once making meetings, interviews, school classes possible. (The company did experience problems and suffered wide public criticism in the rollout to a broader audience, with many new users mostly unfamiliar with the platform.)

As Zoom shows, the world as we know it every day can be completely transformed in the blink of an eye.

In a world that has just turned dark, our strength must not be divided. Zoom in its concern for society gave us the platform to jump back into our accustomed social constructs in order to hold onto some sense of normal — but for many, through a digitalized lens.

# # #

Bloomberg LP reported that Samsung was experiencing growth in the crisis. The company released their results for the Q1 with an unexpected increase in sales by 5%.

The positive performance of some tech companies can be attributed to the economic shock we are in due to the pandemic. The instantaneous lock-downs across the world changed the consumer demand pattern, where the almost-complete transition to work from home and adaptation to social distancing spiked a demand in video gaming — and thus demand for semiconductors that Samsung provided (Kim, 2020).

#  #  #

Cautionary Note
The growth the companies are currently experiencing may not be sustainable throughout the rest of the year due to the continuing, aggressive economic downturn and spreading of the virus.

With all these changes that we are seeing it is important to take into account the concern that some may not be able to take part in this ongoing transition. Many businesses have completely shut down for the time being without being able to continue production from home.

We are asking ourselves the questions: What will happen to these concerns when the virus crisis levels off and then subsides? What will happen to their workers?

Moreover, in areas where poverty is more prevalent, and rural regions, there is a real digital divide. This is becoming quite evident in the crisis.

Not every household has access to the internet (or can afford access) and therefore individuals and families cannot take part in the current state of daily life.

The opportunity to cling on to some piece of our world as we knew it is not available to all. For example, there are many school children who currently are not able to attend school, and without technology are missing out on continuing their education. Often, this is simply because they do not have adequate access to the internet or a machine to use for their class work.

We are seeing companies in the tech industry doing their part through the donation of large sums of money to various needy causes.  Examples:

# # #

Google has stepped up and is donating US$800 million to help governmental institutions and small businesses through this pandemic and economic crisis. The money will be supplied through channels of advertising credits/grants and loans (Zakir, 2020). Although this does not “fix” the detrimental effects of COVID-19, the tech giant provides temporary relief in dire times.

# # #

Chuck Robbins, the CEO of Cisco released a statement that the company will be donating “$225 million in cash, in-kind and planned-giving” to support the cumbersome fight against the pandemic.

During times of crisis, of course we do need business leaders like this CEO to help to meet peoples’ needs in order to provide humanity with hope and comfort amid the chaos. That includes shifting from normal production to emergency supplies for the medical community.

# # #

Honeywell has turned their operations over to producing N95 masks in their facilities, to help to address the global supply shortage. Efforts such as these are helping to make us more capable of coping through this crisis and the corporate contributions are helping buffer the severity of the pandemic.

The significance of the technology sector’s heavy involvement with the pandemic of today is no surprise. While many of us are sheltered at home, the internet has become our source of sanity. For many governments, artificial intelligence is their presumed knight in shining armor, ready to save the world.

I do believe that in the new normative we will not be shying away from our relationship with groundbreaking technology. However, there is much uncertainty in this transition.

#  #  #

The Future Outlook
Our heavy dependence on the technology sector during this crisis is going to have dramatic impacts in our labor force, education and our various economic markets. Moreover, current global economies who do not have a developed technological sector may be left further behind and unable to reap benefits from the current against the pandemic.

# # #

About the Author
Lama Alaraj
is a Sustainability Reporting Analyst-Intern at G&A Institute. She graduated from Dalhousie University (Canada) with a double major in economics and international development studies. Over the years, she developed a growing interest in the power of technology and how it manages to integrate in every sector in our global community.

In addition to the G&A analyst-internship, Lama is currently working as a marketing consultant for Web.com, a company built on web development.

Her personal goal is to take the knowledge she gains from this role and apply it extensively throughout any project or role she takes on.

Lama is very excited to be part of the G&A Institute community and to learn about how industries manage to adhere to their environmental responsibilities. Lama thinks that as the climate continues to change, the choices we make today are more vital than ever.

# # #

G&A Institute Team Note

In this series we are bringing you news of private (corporate and business), public and social sector developments as organizations in the three societal sectors adjust to the emergency.

New items will be posted at the top of the blog post and the items posted today will move down the queue.

We created the tag “Corporate Purpose – Virus Crisis” for this continuing series – and the hashtag #WeRise2FightCOVID-19 for our Twitter posts. Do join the conversation and contribute your views and news.

Do send us news about your organization – info@ga-institute.com so we can share. Stay safe – be well — keep in touch!

Stepping Up in the Virus Crisis: Leaders in the Oil & Gas Sector

G&A Institute Team Note
We continue to bring you news of private (corporate and business), public and social sector developments as organizations in the three societal sectors adjust to the emergency. This is post #16 in the series, “Excellence in Corporate Citizenship on Display in the Coronavirus Crisis”.

13 April 2020    #WeRise2FightCOVID-19 “Corporate Purpose – Virus Crisis”

By Sarah El-Miligy – Sustainability Reporting Analyst-Intern, G&A Institute

The Oil and Gas Sector has already taken strong hits due to the OPEC+ conflict and the Saudi-Russian oil price war prior to the outbreak of the novel coronavirus (COVID-19) Pandemic.

The worldwide pandemic was the second hit this year that has dramatically affected the oil and gas industry, causing significant disruption with long-term harmful consequences.

According to the IEA, for the 1st time since 2009 the global demand for oil is expected to fall by 2.5 million barrels per day in the 1st quarter of 2020.

These negative consequences are expected to extend out to 2022.

However, the industry’s recovery given the amount of damage caused by the virus can’t be predicted at this stage, given the evolving nature of the coronavirus and the widespread impact on the global society.

The oil and gas industry has had to take a major step back — as have many different industries across the globe – due to the COVID-19 pandemic.

The Largest of the Oil & Gas Companies

The top industry players are found to be ready to fight back and help to mitigate the drastic effects of the pandemic and to support their communities through a strong global response.

Despite being financially-affected due to the decline in production, travel restrictions, drop in oil demand and lower oil prices resulting from the pandemic, many companies in the industry have contributed to the global efforts taken in response to the coronavirus outbreak.

For example, some by directing considerable amount of funds to the World Health Organization’s (WHO) COVID-19 Solidarity Response Fund as a part of their demonstration of social responsibility towards their employees, customers and the communities where they operate.

Looking at the top 10 O&G companies, some of them have invested in research and innovation, even shifting their production lines and putting their technical knowledge and financial resources in use in order to help fighting the battle against the virus. Other companies had a quick response and supplied key protection products used by the healthcare professionals.

On the internal front, the oil and gas companies have shown immediate responses to guarantee the safety of their employees and customers.

This begins with updating their health and safety protocols and constantly introducing new, up-to-date protection policies in order to ensure the safety of their dispersed staff.

Social distancing measures have been one of the premier precautionary actions adopted and stressed upon industry-wide.

In response to the many negative impacts of the pandemic, the major players in the oil and gas industry — such as BP, ExxonMobil, Total, Chevron — have demonstrated significant Corporate Citizenship practices while dealing with the current crisis at all levels.

I’ve compiled 10 corporate examples for you:

1- ExxonMobil

ExxonMobil Global Response to the COVID-19 Crisis

According to the company’s official website the efforts by the Oil & Gas giant in fighting COVID-19 include:

  • Supporting vulnerable communities, specially in the most infected countries through financial donations, subsidized fuel supply and providing other significant products required to address the COVID-19 challenges.
  • Investing in research and development, producing an innovative reusable personal protection equipment to the healthcare staff and other consumers.
  • Taking a number of measures to slow the spread of the virus in many European and Asian countries.
  • Directing operations to focus on manufacturing ingredients such as isopropyl alcohol, which is used in the production of hand sanitizers, alcohol wipes and disinfectant sprays.
  • Implementing health and safety precautionary actions in order to protect the employees such as applying restrictions on business travel, as well as applying working from home and social distancing policies.
  • In terms of customer safety, ExxonMobil has increased the safety and hygiene levels in all their stations and stores. As well as applying online payment where available in order to limit the money transactions.
  • Implementing a 14-day work-from-home policy for individuals traveling from locations with sustained community transmission, as defined by the U.S. NIH and Centers for Disease Control and Prevention.

West Texas Food Bank Initiative
ExxonMobil is supporting hunger relief in the Midland-Odessa area and across West Texas with a US$100,000 donation to the West Texas Food Bank to help those facing difficult economic circumstances resulting from the COVID-19 pandemic.

Supporting Online Education
ExxonMobil supports Online Education with $100,000 funds for Carlsbad Municipal Schools in response to the distance-based education policies due to the coronavirus outbreak. 14 schools in the district have been closed affecting 7,000 students. This funding will support providing low-income students with the needed equipment and internet connectivity facilitating the transition to online learning.

The Global Center for Medical Innovation Partnership
ExxonMobil is aware of the scarcity of protective masks and responded by manufacturing reusable protective masks to help solve the problem, in collaboration with the Global Centre for Medical Innovation (GCMI).

The mask would use disposable cartridges containing filter fabrics and would withstand sterilization. Because of this, it would not need to be replaced. The company and center stated that the new mask design covered the mouth and nose even better than existing N95 masks.

Prototypes are currently being tested and reviewed by the U.S. Food and Drug Administration.

If/when approved, production will begin immediately, with ExxonMobil supporting the identification of manufacturers familiar with the materials and process to quickly deliver the masks to doctors, nurses and health care providers.

Once approved, manufacturers indicate they will be able to produce as many as 40,000 ready-to-use masks and filter cartridges per hour

Source

* * * * * * * *

2- BP

The Corporation Supporting Communities

  • The BP Foundation will donate $2 million USD to the WHO COVID-19 Solidarity Response Fund to support medical professionals and patients worldwide by providing critical aid and supplies. The Solidarity Response Fund also helps track and understand the spread of the COVID-19 virus and supports efforts to develop tests, treatments, and ultimately, a vaccine.
  • In Brazil, BP is following a different approach, allocating their own resources (ethanol from sugarcane used normally in fuel) to use them as a disinfectant, not only for their employees use but also distributing it to local health services to help close to 1.4 million people in danger and risk of infection.
  • BP also started offering free fuel to emergency service vehicles in the United Kingdom, as well as supplying free fuel to jets that serve as air ambulances there, along with their continuous support to the efforts in Australia, Spain, Turkey and Poland to control the pandemic.
  • In the UK, emergency service vehicles can refuel for free at BP retail stations as well as supplying free fuel to air ambulances. In additional, supporting similar efforts in Spain, Turkey, Poland, and Australia.
  • And in Germany where they have provided fuel cards to health care workers.

BP Turkey will provide free fuel to ambulances operated by the Ministry of Health Istanbul Directorate to support the fight against COVID-19

Source https://www.bp.com/en/global/corporate/news-and-insights/covid-19-bp-response.html

* * * * * * * *

3- Total Group

France today is one of the most affected countries with high numbers of coronavirus cases, and the nation’s companies are responding to the pandemic spreading.

The French oil & gas player “Total Group” has been consulting with the French health authorities to supply the healthcare staff in France with gasoline vouchers worth up to 50 million Euros that can be used at Total stations across the country.

The company has provided the hospitals’ professionals with a telephone number and an email published on their website in order to receive their vouchers.

“In this period of crisis, Total’s teams remain mobilized to enable French people to make all their necessary travel arrangements. With its nationwide network, Total is working alongside those who are fighting the epidemic everywhere. Which is why the Group has decided to make this practical gesture of support for our hospital staff, who are working to ensure the health of patients.” –  Patrick Pouyanné, Chairman and CEO of Total

Moreover, the Total Foundation will contribute €5 million to the Pasteur Institute and to hospital and health associations involved in the fight against COVID-19.

Source https://www.total.com

* * * * * * * *

4- Shell

Caring for the People

Shell is doing many things to keep their customers, colleagues and communities safe. These include carrying out enhanced cleaning operations, increasing stocks of sanitation products and other essential goods, social distancing, working from home policies and health monitoring for teams at retail sites

Caring for the community:

  • Shell has also increased the production of some of the key products which is used in manufacturing soaps and sanitizers in response to COVID-19
  • Shell Manufacturing plants in the Netherlands and Canada are diverting their resources to produce isopropyl alcohol (IPA) as fast as they can. IPA makes up about half the content of the hand-sanitizing liquids being used to keep the virus down around the world.
  • The Shell team is also working closely with governments to keep track of and help meet evolving needs. On March 20, Shell announced that it would make 2.5 million liters of IPA — roughly equivalent to an Olympic-sized swimming pool — available free of charge for the Dutch healthcare sector.

On March 31, the Government of Canada listed Shell Canada as one of the Canadian companies that has stepped up to help during this crisis. Shell is donating 125,000 litres of IPA to the Government of Canada free of charge over the next three months to help the Canadian healthcare sector.

* * * * * * * *

5- Chevron Corporation

US operator Chevron has also donated $7 million to food banks, education and health services, and is matching employee donations two-to-one, in an initiative to integrate their employees in the world goal in fighting the pandemic.  Actions:

  • $500,000 has been allocated to purchase the required equipment of online learning to the Donors Choose program, “Keep Kids Learning”.
  • Helping to fund emergency services in remote parts of Western Australia and providing medical supplies to hospitals in Thailand.
  • More than $2 million has been granted to the American relief efforts in several U.S./ states and an additional $2 million to match 2:1 employee contribution to U.S.-based nonprofits.

* * * * * * * *

6- Valero
In a similar effort, the large refining company Valero has elected to donate $1.8m to fight the virus in the cities where it operates.

* * * * * * * *

7- OMV

Austrian oil, gas and petrochemical company OMV is donating $1.09m of fuel cards to the Austrian Red Cross and Caritas Austria, a food and shelter charity.

OMV Chairman and CEO Rainer Seele said: “These aid workers accomplish great things. We are helping them get around, which is an essential factor in delivering provisions and support to people in need as well as emergency aid”.

* * * * * * * *

8- Sinopec

Sinopec Corp., China’s leading energy and chemical company, has shown support and solidarity to the international community by supplying 10,256 tones of “much-needed bleaching powder” to more than 10 affected countries including Italy, France, Thailand, Australia, New Zealand and Vietnam.

The company has allocated limited time in their Yanshan Factory in Beijing to manufacture fabrics that are put in use to make the N95 disposable masks.  They got this assembly line running in just 12 days in order to cover the shortage in fabrics required to manufacture these masks to help give back to the society.

Source http://www.sinopecgroup.com/group/en/Sinopecnews/20200327/news_20200327_696607861362.shtml

* * * * * * * *

9- Southern Company Gas

Atlanta-based Southern Company Gas and its subsidiaries have committed a total of $4.85 million in support of communities affected by the coronavirus outbreak.

The Southern Company Gas Charitable Foundation will award $2.5 million in support of several human services organizations — including Meals on Wheels, American Red Cross, the Salvation Army, and United Way, in seven states,.

The Alabama Power Foundation and Georgia Power Foundation have each pledged $1 million and the Mississippi Power Foundation has pledged $350,000 to the effort.

Source https://www.webwire.com/ViewPressRel.asp?aId=257009
https://scgcares.org/

* * * * * * * *

10- Sempra Energy

In San Diego, California, Sempra Energy Foundation has established a $1.75 million Nonprofit Hardship Fund to provide expedited grants ranging from $500 to $50,000 to small and midsize nonprofits serving the health, education, welfare, or social services in response to COVID-19 to the individuals and families in California, Texas, and Louisiana impacted by the coronavirus.

Source https://www.sempraenergyfoundation.org/pages/areas-of-giving/health-and-safety.shtml

* * * * * * * *

CONCLUSION

This COVID-19 pandemic is an unprecedented worldwide crisis that not only affecting the oil & gas industry but every industry and household around the globe. In response, many of the top oil and gas players concluded that to help overcome the affects of this horrific crisis they have to give back to their communities, employees and customers and unit to do their part in supporting and mitigating these negative effects of the pandemic.

REFERENCES

  1. https://www.al-monitor.com/pulse/originals/2020/03/covid19-fear-oil-market-mideast-coronavirus.html
  2. https://www.offshore-technology.com/features/coronavirus-fight-charity-help-covid-19/

# # #

About the Author
Sarah El-Miligy
is a Sustainability Reporting Analyst-Intern with G&A Institute. She was was graduated from the Faculty of Economic studies and Political science at Alexandria University, holding a bachelor degree in Political science and she is currently acting as a Teacher Assistant in scientific research methodologies and Diplomatic and Consular Relations in the political section department and a former international diplomacy coordinator with Ambassador Sameh Abu- El Enien – Deputy Foreign Minister and Director of the Egyptian Diplomatic Academy at Universidad Oberta de Cataluña.

Sarah El-Miligy is also a Sustainability Research Analyst in Egypt at DCarbon for Environmental and Sustainability Consultancy, the first and sole Certified Global Reporting Initiative Training Partner in Egypt and a member of the GRI Gold Community.

She has a broad experience in volunteering and working abroad with the European Union, United Nations and the League of Arab States — specifically in the fields of Sustainable Development, Climate Change, Peacebuilding and Women and Youth Empowerment.

G&A Institute Team Note
This is another in our series – “Excellence in Corporate Citizenship on Display in the Coronavirus:. We bring you news of private (corporate and business), public and social sector developments as organizations in the three societal sectors adjust to the emergency.

New items will be posted at the top of the blog post and the items posted today will move down the queue.

We created the tag “Corporate Purpose – Virus Crisis” for this continuing series – and the hashtag #WeRise2FightCOVID-19 for our Twitter posts. Do join the conversation and contribute your views and news.

Do send us news about your organization – info@ga-institute.com so we can share. Stay safe – be well — keep in touch!

Marriott, Apple, Google, Facebook, Schein, CVS, Sentient Technologies, American Express, JPMorgan Chase — Finding Ways to Help – and Innovate!

G&A Institute Team Note: We continue to bring you news of private (corporate and business), public and social sector developments as organizations in the three societal sectors adjust to the emergency.

This is post #15 in the series, “Excellence in Corporate Citizenship on Display in the Coronavirus Crisis” – April 10, 2020

#WeRise2FightCOVID-19 “Corporate Purpose – Virus Crisis”

By Hank Boerner –Chair & Chief Strategist – G&A Institute

The team members at G&A Institute are in conversations throughout the day with corporate managers, with the discussions centering on sharing “what companies can do / what companies are doing” to meet the challenges of the cororanvirus pandemic.

That consideration for many companies today is both internally and external focused — the key tasks are keeping people safe, serving the community’s needs, keeping the corporate operations going to be best of their ability, and looking forward to the post-crisis era.

Here are a few selections of what executives and managers and their organizations are doing.  As we are thinking…

Life hands you the lemon / squeeze! / make the lemonade!
And get it around to others as fast as you can.

Setting An Example: Cut My Pay, Says Schein CEO

Stanley M. Bergman, CEO of Henry Schein Inc. (important suppliers to the medical community) is taking a temporary cut in salary during the virus crisis. As his company’s client base experiences hazards and cares for patients, the CEO (in SEC filing) will take 100% pay cut.

The company also stopped its share buyback program. The company markets equipment and supplies for clinics, dentist & doctor offices, and other segments of healthcare.

Schein is a co-founder of the Pandemic Supply Chain Network, using its own supply chain for distribution of testing supplies. The network was created at the 2015 Davos meeting as a public-private partnership. Now, the PSCN is part of the global COVID-19 response.

Information for you if would like to become a part of the effort: https://www.weforum.org/projects/pandemic-supply-chain-network-pscn

 * * * * * * * * 

Apple & Google Teaming For New “Contact-Tracing” Bluetooth App

It’s hard to get one’s head around the pandemic: millions, tens of millions, yes billions of people are stationary, immobile, not able to move around, sheltered at home, working remotely.

And tens of millions of us are not able to not move around, we must be at our posts, picking the crops, stocking the warehouse, driving the truck, stocking the shelves, manning the cash registers at retail.

Or more frightening, driving the ambulance, being on post in the emergency room or in the ICU, or in the wards with non-COVID patients.

Or driving the police car to respond to “the unknown”, or the fire truck to extinguish the blaze and save lives. Think about the EMT in the ambulance, hour after hour, running to danger.

Keeping on touch, virtually all of us, mobile and immobile rely on our cell phone…the lifeline to loved ones as well.

For those who must be on their designated post, moving around, interacting, the fear is that the virus could be too close, within reach to infect. To the rescue: Apple Inc. and Google – in a rare partnership, the rivals are adding technology to the phone to alert us if we’ve come into contact with a person with the virus.

This is to be an opt-in feature – “contact-tracing” – that immediately alerts us: quarantine and isolate and then treat or seek treatment because we have been in close contact with an infected person.

Over time we can expect to see this application added to the basic phone operating systems.

Watch for the news in May for iPhones and Android; the management of the system will be by public health agencies. The reports to the phone will be on anonymous basis. As the two companies announced the collaboration,  The phone owner must opt-in to be part of the network.

MIT says it is developing a similar system. Of course, there are numerous privacy protection issues – we’ll see how that goes on the rollout.

Facebook Joins the Tracing Effort

Facebook is one of the world’s leading social media platforms (claiming 2 billion-plus of the “connected”). Users are invited to share their own coronavirus symptoms and experiences to help researchers pinpoint “where” the disease is occurring.

Carnegie Mellon, the great tech school, is using the data in pilot effort to try to see where data is telling us help is needed. Such as the all-important ventilators that are in such short supply. Or where “go home/stay home” guidance or orders are needed. The output is going to be shared with public sector health managers.

* * * * * * * *

Headed to the Drug Store? How Do You Know What You Need is There?

The CEO of the nationwide CVS drug store network, Larry Merlo, was interviewed by Barron’s Jack Hough. The CVS stores are in the midst of becoming “HealthHUBS” (to provide medical services) and strengthening is “Caremark” program for pharmacy benefits management. And now, the CVS workforce is pressed to help customers in the midst of the virus crisis.

Explains CEO Merlo: Home deliveries are up by three times the usual volume. Tele-medicine connections are up two times. CVS waived copays for tele-medicine and for deliveries. COVID-19 testing was starting in Shrewsbury, Massachusetts (in a store parking lot) to do 100-plus test a day. Stores are being kept stocked. Limits are applied to prevent hoarding.

The company maintains close contact with suppliers to keep the pipeline stocked and moving to stores. CDC guidelines are followed in the stores. Cash bonuses are being doled out to hourly store staff, pharmacists, managers. There is day care service where possible; sick leave is granted to part-timers.

Lessons Learned: Keeping mind the Chinese sign for crisis (“danger” and “opportunity”), we learn that the CVS CEO thinks the crisis has helped to strengthen the firm’s confidence in what CVS can do to help to change the trajectory of healthcare delivery.

Pharmacies (local) and tele-medicine (distant) are key elements. The critical role that healthcare professionals play in local communities (where CVS outlets are located) is really being demonstrated today.

Marriott and Hilton have been working with CVS to create a transition for those folks who are furloughed. Speaking of Marriott…

* * * * * * * *

Holding on to Customers / Serving the Local Community & Responders

Marriott CEO Arne Sorenson in communications to patrons explains that cancellations for scheduled trips are being adjusted out to June 30th (usually 24 hours notice is required). Expiration of points accrued for use at the properties is being extended. “Experience flexibility” is the theme.

And about helping the communities in which the resorts and hotels are based:

  • Marriott properties are donating food, pre-cooked and cooked meals to crisis responders, as well as a supply of cleaning products, masks, gloves, sanitizers, wipes, shower caps, anti-microbial wipes, and other supplies to local communities. Hotel windows sport signs and symbols of love and support to those passing by.
  • Working with American Express and JPMorgan Chase (two credit card partnering organizations), Marriott committed to provide $10 million worth of hotel stays to professionals on the front lines of the crisis. “Rooms for Responders” are being made available in New York City, New Orleans, Chicago, Detroit, Los Angeles, Las Vegas, Washington DC, and Newark, New Jersey.
  • To reach the responders, Marriott is working with the American College of Emergency Physicians and Emergency Nurses Association to help match doctors and nurses with available rooms.

And the “Community Caregiver Program” initiative (coordinated by franchisees and property owners) provides deep discount accommodations near to hospitals to first responders and healthcare professionals stepping up to serve local communities. This is available in North America, the Caribbean and Latin America (at 2,500 hotels to date).

* * * * * * * *

The Food Supply in the Crisis – Changes in Post-Crisis Behaviors

What is happening in the food sector? Mike Geraghty writing on the Sensient Technologies Corporation platform shares the results of a mid-March 2020 study by Nielsen that forecasts six key consumer behavior shifts happening during the crisis.

The findings will have a major impact on the food industry and will/could lead to permanent changes in the way consumers shop for food.

These are (by their headlines):

  • Proactive Health-Minded Buying
  • Reactive Health Management
  • Pantry Preparation
  • Quarantined Living Preparation
  • Restricted Living
  • Living a New Normal

Under each category headlines there are explanations of the shifts seen in consumer behavior and COVID-19 event markers. There’s valuable findings and shared perspectives here for you from the Sentient folks (providers of color technologies and services for the food and beverage industries).

The commentary: https://sensientfoodcolors.com/en-us/global-markets/covid-19-changing-food-industry/?utm_source=FoodNavigator&utm_medium=Email%20Top%20Text%20US&utm_campaign=COVID&utm_content=Apr%202020

* * * * * * * *

G&A Institute Team Note:
We continue to bring you news of private (corporate and business), public and social sector developments as organizations in the three societal sectors adjust to the emergency and organize their response.

New items are posted at the top of the blog post and the items posted today will move down the queue.

We created the tag “Corporate Purpose – Virus Crisis” for this continuing series – and the hashtag #WeRise2FightCOVID-19 for our Twitter posts. Do join the conversation and contribute your views and news.

Do send us news about your organization – info@ga-institute.com so we can share. Stay safe – be well — keep in touch!

Examining Corporate Citizenship: How Ride-sharing Companies Respond to COVID-19? What They Promise – and How It Turns Out

G&A Institute Team Note
We continue to bring you news of private (corporate and business), public and social sector developments as organizations in the three societal sectors adjust to the emergency.  This is post #12 in the series, “Excellence in Corporate Citizenship on Display in the Coronavirus Crisis” – April 6 2020    #WeRise2FightCOVID-19   “Corporate Purpose – Virus Crisis”

By Yuyou Chen – Sustainability Reporting Analyst Intern at G&A Institute

Just four months after surfacing in Wuhan, China, the Coronavirus has been spread all over the world and affected about 1.3 million people in total to date.

Up until April 6, 2020, the Centers of Disease Control and Prevention (CDC) has reported 330,8919 COVID-19 cases and 8,910 deaths in the United States. CDC has recommended statewide citizens to practice social distancing and working from home.

With less on-site working, there is a sharp decline in the usual daily commuter activity. According to the Cities Commuter Activities report by Visual Capitalist, Los Angeles and New York experienced 95% and 97% reduction respectively in commuter activity respectively over the past three months.

The same thing is happening to the driver’s side. Ride-sharing companies face challenges in keeping their drivers at work.

Uber and Lyft in the Crisis

While some Uber and Lyft drivers who work on a part-time basis refuse to take any orders due to infection concerns, other full-time drivers may still stay on the frontlines to serve travelers for basic needs – or, they will face unemployment.

Ride-sharing, featured with convenient apps and affordable prices, has become a popular mode of commuting among people nowadays. With algorithms matching passengers to nearby drivers, the businesses are operated based on sufficient numbers and balance between commuters and drivers.

Uber and Lyft are two leading North America-based ride-sharing companies, both of which are headquartered in San Francisco, California.

For the past month, ride-sharing companies experienced a slight turndown in the stock market: For Lyft, share prices are down 2.00% (Nasdaq: LYFT); for Uber, down 3.63% (NYSE:UBER).

While each company declares that it puts well-being and safety of employees and customers as priority during the COVID-19 crisis, they set out somewhat differentiated business and risk management strategies.

Similarity: both companies state they enforce cleaning practices among their drivers and partially suspend their operations in some cases.

Looking at Uber

Uber says on their official website that they will temporarily suspend the accounts of riders or drivers who “confirmed to have contracted or been exposed to COVID‑19”.

Uber provides drivers with disinfectants to keep their cars clean for free, with manufacturers and distributors keeping enough cleaning supply. In particular, the surfaces being touched most often should be wiped.

In addition, Uber enforces “no contact” policy in their sub-brand – UberEats – specializing in local food delivery.

With the social distancing order from California Governor Gavin Newsom, the state’s residents are encouraged to work at home.

UberEats expects an increase in demand for food delivery given the less commuting population. To support local restaurant businesses, UberEats waived the delivery fee for more than 100,000 restaurants in North America.

For safety concerns, they allow customers to ask for leaving food at the door by leaving a note in the app. Food delivery companies like Doordash and Grubhub undertake similar policies. UberEats also provides free meals to health care workers, according to JUMP website.

Looking at Lyft

Similar to Uber, Lyft also says in their official website that they will distribute hand sanitizers and other cleaning supplies to their drivers.

Further, to comply with California state order of social distancing, Lyft paused shared riding in all metropolitan markets, including San Francisco and Los Angeles. They also enforce cleaning activities in their bikes and scooters.

Lyft has established the COVID-19 fund to help drivers who are diagnosed with the Coronavirus disease survive the individual quarantine. (Uber also builds an employee relief fund for impacted restaurant workers.)

However, it turns out that Uber and Lyft are unable to guarantee their sick leave compensation at this moment, according to CNET reporting.

What Is Happening With the Local Drivers?

CNET recently spoke with three Uber drivers and one Lyft driver — all from San Francisco — who exhibited COVID-19 or other disease symptoms and had asked for paid leave. All of them said their companies need an extended period of time to review and process requests for sick leave.

Similar situations are reported to be happening in New York, Illinois and Washington State.

According to The Washington Post, such delay in unemployment aid issuance resides in the fact that “gig” workers are categorized as independent contractors.

In contrast to full-time laborers, they are not eligible for unemployment benefits such as paid leave and health insurance under the current U.S labor system. Without guaranteed labor protection, the Coronavirus has been posing a threat to their economic survival.

While the U.S. Congress and local government officials seem to be progressing to list self-employed labors to be protected under the Coronavirus Aid, Relief, an Economic Securities (CARES) Act, the realization of unemployment benefit issuance still depends on the corporate themselves.

The Coronavirus infections are increasing at this moment, and the spread across the United States is projected to slow down no earlier than the next two months. It will certainly further affect the economy of the ride-sharing companies financially.

While struggling to maintain financial stability, the ride-sharing companies still need to spend time prioritizing drivers and customers’ interests and concerns in facing up the unprecedented challenge.

In the midst of bad news, a glimmer of good news: The Coronavirus is stressful to all of us, of course, but viewing it from an environmental perspective, the nation’s overall GHG emission would be reduced due to such a large decline in commuting all over the United States.

* * * * * * * *

About the Author
Yuyou Chen works as a Sustainability Reporting Analyst Intern at G&A Institute. She is currently a senior working towards a B.S in Environmental Science and Management and a B.A in Economics at the University of California, Davis. She is interested in ESG investing, Sustainability Reporting, and Urban Mobility. She had previous internship experience in a British environmental consulting firm where she engaged on research and analysis of an eco-labeling project for a China paper making company.

Important Crisis Talk About PPE – Personal Protective Equipment – Excellence in Corporate Citizenship #3

by Hank Boerner – Chair & Chief Strategist – G&A Institute and the G&A team   — continuing a new conversation about the corporate and investor response the coronavirus crisis…continuing the second week of the conversation…   Post #3 – March 23 – first of two 

Introduction
These are the times when actions and reactions to crisis helps to define the character of the corporation and shape the public profiles of  each of the corporate citizens. For companies, these are not easy times.

Many important decisions are to be made, many priorities set in an environment of unknown unknowns — and there are many stakeholders to be taken care of.

The good news:  Corporations are not waiting to be part of the solution – decisions are being made quickly and action is being taken to protect the enterprise.  This is no easy task while protecting the corporate brand, the reputation for being a good corporate citizen, watching out for the investor base and the employee base — and all stakeholders.

What are companies doing? How will the decisions made at the top in turn affect the company’s employees, customers, hometowns, suppliers, other stakeholders? Stay tuned to our continuing commentary.

* * * * * * * *

Important Crisis Talk About PPE – Personal Protective Equipment

About those face masks…”PPE’s” for this conversation include protective clothing, gowns, face shields, goggles, face masks, gloves, and other equipment designed to protect the wearer.

These could be those PPEs especially designed for medical use (such as for use in surgery or dentistry) that are fluid-resistant, loose-fitting and disposable, for example. Many of the devices are regulated such as by FDA, or reviewed and registered with the agency.

Or the N95 that many refer to could be the ubiquitous industrial mask, tye disposable type, used in many industries.  It’s important to note that the medical version (“S”) is desperately needed in the medical crisis, of course.

And the corporate sector is stepping up to fill the gaps.

Many PPE items are in short supply. Right now, FDA is collaborating with manufacturers of surgical masks and gowns to “better understand” the supply chain issues related to the outbreak, and to deal with widespread shortages of products.

The U.S. government has strategic stockpiles of surgical (medical) N95s filtering facepiece respirators that exceed the manufacturers’ recommended “shelf life” — and so the Agency is considering whether or not to release the equipment during the crisis.

The good news is that many of the devices tested should provide the expected level of protection to the user. This varies by manufacturer and shelf life.

Manufacturers identified by CDC in its communications include 3M, Gerson, Medline/Alpha Portech, Kimberly-Clark, and Moldex. Other makers include Cardinal Health, Ansell, DACH, CM, Hakugen, Shanghai Dasheng, Yuanqin, and Winner. The CDC is providing guidance at: https://www.cdc.gov/coronavirus/2019-ncov/release-stockpiled-N95.html 

(Note: Kimberly-Clark also produces toilet paper, towels and diapers – items flying off consumer shelves these days.)

The N95 industrial mask is a different situation than the “s” model designed for medical use, since the N95 model is made for industrial and construction use (as examples) and not for medical care.

In a crisis such as this one, “something” would be better than nothing, or having medical workers fashion masks out of materials to try to be safe.

The “perfect” solution here would be the enemy of the good, as the saying goes. And so millions of N95 are pressed into action and industry is responding with donations.  And companies are in high gear to produce masks.

Background: With the masks generally in short supply, the Centers for Disease Control (CDC) is saying that the usual N95 respirators are not recommended for use by the general public to try protect themselves from respiratory diseases, including COVID-19. Also, people who are well should not be using surgical (face) masks to protect themselves from the virus.

Worn properly, the surgical mask (the “s”) can help to block large-particle droplets, splashes, sprays or splatter containing viruses or bacteria – but not small particles in the air transmitted by coughs, sneezes or medical procedures because of the loose fit (face mask, on the face). And the masks are suggested to be used just once and then discarded.

N95 Respirators generally are protective devices designed to achieve a fit tight and serve to filtrate airborne particles, exceeding the protection of the face mask. The design forms a seal around nose and mouth – as explained, there are both industrial and surgical version.

The industrial version is used in construction, food preparation, manufacturing, etc. The surgical version is the N95s, tested for various medical applications. Manufacture of these devices is regulated.

The N95s is in great demand for healthcare workers and the CDC is urging “conservation” of surgical masks and gowns (such as use of reusable gowns vs. single use) while supplies are being made available to medical professionals.

* * * * * * * *

3M – 24/7 Production Lines In Action

The company is the largest producer of the N95 respirator face mask – the global output was just upped to the target of 1.1 billion or 100 million monthly. Inside the U.S. the company makes 400 million-plus N95’s in a year. Investment is now being directed to produce 30% more over the next 12 months.

The company is advising consumers not to show up in stores for the masks  – production should be directed to the front lines, those caring for coronavirus-infected patients.

In response to the crisis, 3M is striving to produce 100 million masks per month going forward (the global output). Current production is 35 million per month. Healthcare workers will receive 90% of the production, and the rest will go to other sectors of the economy (like food, energy, pharm companies).

This week 500,000 respirators are going to sent to New York State/City and Seattle. The company also produces hand sanitizers, disinfectants and filtration solutions, and is working with government officials, customers and distributors worldwide to address the supply issue.

* * * * * * * *

Honeywell is expanding production of masks at its Smithfield, Rhode Island eye protection products plan to make N95 masks – and hiring 500 workers immediately to support the effort. The products will go to the U.S. Department of Health and Human Services for the national stockpile. (VP Michael Pence talked about this in the weekend briefing – orders for “hundreds of millions of masks” were placed through the Federal Emergency Management Agency.)

* * * * * * * *

Dr. Anthony Fauci (head of NIH Allergy and Infectious Disease) said fresh supplies of masks will be reaching medical professionals in days, not weeks.

Note that the U.S. Congress expanded the U.S. PREP Act to ensure both types of N95 respirators will be available to hospitals and healthcare workers.

* * * * * * * *

Challenge: Mike Bowen, principal of Prestige Ameritech (a mask maker in Texas), told The New York Times that 95% of face masks are made outside of the U.S. including by U.S.-headquartered companies that moves production offshore. He’s getting 100 calls a day now for his products.

Challenge: Even for those companies making masks in the United States, we cite the example of Strong Manufacturing in Charlotte, North Carolina, making of 9 million masks each month. The raw materials come from Wuhan, China – ground zero of the coronavirus outbreak. The materials are not arriving (yet) – the boxes are on the dock in China.

Challenge: Just one facility here in New York City (the Columbia-Presbyterian system typically would use 4,000 N95 makes per day — and is now using 40,000 per day and expecting to double that in the crisis.

 * * * * * * * * 

And so — the Corporate Sector Responds

Apple:  CEO Tim Cook is going to donate millions of masks to healthcare workers in the U.S. and Europe (according to his weekend Tweet) – Vice President Michael Pence said that on the weekend White House Task Force briefing and the company CEO then confirmed this:

“Our teams at Apple have been working to help source supplies for healthcare providers fighting COVID-19. We’re donating millions of masks for health professionals in the US and Europe. To every one of the heroes on the front lines, we thank you” (CEO Tim Cook).

Tesla – CEO Elon Musk donated a truckload of PPEs (masks, gowns etc) to a UCLA Health center in California. We know this from Twitter tweeting. Musk told California Governor Gavin Newsom that 250,000 masks will be donated to California hospitals.

Hanes Brands – President Donald Trump at the weekend briefing talked about Hanes, the clothing maker, that is retrofitting factories to make face masks. The goal is to make 1.5 million masks a week, and working with Parkdale Mills America (they make the yarn for Hanes) and a consortium of companies, will ramp up to 5-to-6 million makes every week.

The company’s experts in supply chain and product development worked with the U.S. Department of Health and Human Services to develop the products and FDA has given its approval to masks that are not the traditional N95 but a prototype that can be used in N95s are not available.

The Hayner Hoyt Corp, a local company doing construction work at St. Joseph Health, in Syracuse (upstate New York) donated 1,200 face masks to the hospital. “I encourage other construction businesses and construction supply companies to see if they have any PPE that they can give to our healthcare providers during this critical time,” says the firm president, Jeremy Thurston. The hospital itself has reached out to doctors, dentists and vet offices to ask for donations of masks, gowns, eyewear, thermometers and other PPEs – something we will be seeing all over the nation to help to meet local shortages.

* * * * * * * *

G&A Institute team note: We continue to bring you news of private (corporate and business), public and social sector developments as organizations in the three societal sectors adjust to the emergency.

The new items will be posted at the top of the blog post and the items today will move down the queue.

We created the tag “Corporate Purpose – Virus Crisis” for this continuing series – and the hashtag #WeRise2FightCOVID-19 for our Twitter posts.  Do join the conversation and contribute your views and news.

Send us news about your organization – info@ga-institute.com so we can share.   Stay safe – be well — keep in touch!